Frequently Asked Questions (FAQ)

1. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and returned within 30 days of delivery. Certain items are non-returnable. For more details, please visit our Return Policy.

2. How long does shipping take?
Shipping times vary based on the shipping method selected at checkout. Typically, standard shipping takes 8-12 business days, while expedited options are available for quicker delivery. You’ll receive a tracking number once your order ships.

3. Do you offer international shipping?
Yes, we ship to select countries. Additional customs fees or taxes may apply, which are the responsibility of the customer. Please check during checkout for availability to your location.

4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes before the order is processed. Once shipped, we cannot alter or cancel the order.

5. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options available at checkout.

6. How can I track my order?
After your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

7. What should I do if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 2 days of delivery. We’ll work with you to resolve the issue quickly.

8. Do you offer exchanges?
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

9. How do I contact customer service?
You can reach our customer service team via the contact tab. We’re here to help!

10. Where can I find updates on promotions or new products?
To stay updated on our latest promotions and new products, sign up for our newsletter at the bottom of our website or follow us on social media.